1. If the Buyer is contracting as a consumer and has entered into a contract for the sale of Goods with PFG242 LIMITED by distance selling means (for example, via the telephone, by mail order or online), the Buyer has a statutory right to cancel for any reason and receive a full refund. The Buyer will receive a full refund of the price paid for the Goods in accordance with Electric Gallery refunds policy (set out below). The Buyer’s statutory right to cancel a contract starts from the date of the written invoice issued by PFG242 LIMITED pursuant to clause 2 (when the contract between PFG242 LIMITED and the Buyer is formed). If the Goods have been delivered to the Buyer, the Buyer may cancel at any time within seven (7) working days, starting from the day the Buyer receives the Goods. If the goods are marked for collection and are not collected within 14 days of the order then the sale is deemed final and no returns of the Goods will be accepted.
2. If the Buyer is contracting as a consumer and has cancelled the contract between it and PFG242 LIMITED within the seven-day cooling-off period (see clause 1 above), PFG242 LIMITED will process the refund due to the Buyer as soon as possible and, in any case, within 30 days of the day on which the Buyer gave PFG242 LIMITED notice of cancellation. In this case, PFG242 LIMITED will refund the price of the Goods in full but not the cost of delivery. The Buyer will be responsible for the cost of returning the item(s) to PFG242 LIMITED.
3. In all other cases not covered by clause 1, the Buyer may return any Goods delivered at the Buyer’s cost within seven days of receipt by giving written notification (by registered post, or confirmed email) of intent to return to PFG242 LIMITED. If the Buyer decides to return the Goods, the Goods must be returned and received by PFG242 LIMITED within 7 days of receipt of confirmed notice of return from the Buyer. If the Goods are not received within 7 days of receipt of confirmed notice of return from the Buyer, the sale is deemed final and no returns of the Goods will be accepted.
4. With the Goods, the Buyer acknowledges that the Goods are unique, rare and of high value and that handling of said Goods can reduce the value of the Goods. The goods must be received in 100% re-saleable condition, if not the return of goods may not be accepted.
5. Once a sale is deemed final, no returns will be accepted and the Client hereby accepts and waives any claims he/she may have under English law or otherwise.
6. The Buyer is responsible for all delivery costs and insurance costs incurred for returned Goods.
7. Unless otherwise prohibited by English law, full reimbursement of the purchase price of the Goods, less insurance and delivery costs, shall be the Buyer’s sole remedy if the Goods are returned for any reason whatsoever.
8. All Getty Images Gallery photographs are bespoke printed to order and therefore, under their terms and conditions, all orders are final and cannot be returned.
9. All sales on custom framed art are final. We will repair frames free of charge if they are reported as damaged by the Buyer upon collection or once in receipt of goods. If the Buyer is collecting goods or has nominated a person to collect on their behalf, once they are in receipt of the Goods, PFG242 LIMITED will accept no further damage(s) liability. If the Buyer has purchased Goods via distance selling then they must notify PFG242 LIMITED of any damage within twenty four (24) hours of being in receipt of Goods.
10. Once artworks have been framed, we do not offer refunds or exchanges for them. We must be notified within twenty four (24) hours from the time of purchase to make any amendments to your framing order.
11. All our prints have been carefully dry mounted in frames, ensuring that your artwork is secure and ready for display. This is standard for all of our prints, unless specified on the product page. In the event you do not want your print dry mounted you must contact us prior to purchase.
12. We hereby disclaim any and all responsibility and liability for any harm or damage that may result from any tampering, opening, or other alteration of our frames and prints. We will not accept any liability for any harm or damages that may result from such alterations. We also do not accept any responsibility for any loss or damage that may arise from any misuse of the frame or print.